FREQUENTLY ASKED QUESTIONS

F.A.Q

PRODUCTS

HOW CAN I FIND A SPECIFIC PRODUCT OR BRAND?

I ORDERED THE WRONG SIZE/COLOUR, HOW DO I EDIT MY ORDER?

HOW CAN I BE SURE MY ITEM IS GENUINE?

WHAT HAPPENS IF A SELLER DOESN'T SHIP MY ITEM?

WHAT HAPPENS IF MY ORDER FAILS AUTHENTICATION?

SHIPPING

HOW LONG IS SHIPPING TO THE UK/USA/EUROPE?

I HAVE PLACED AN ORDER A FEW DAYS AGO BUT IT HASN'T BEEN SHIPPED YET?

ERRORS/CHECKOUT

MY PAYMENT FAILED

I WANT TO CHECKOUT IN A CURRENCY OTHER THAN GBP(£)

RETURNS

WHAT CAN BE RETURNED FOR A REFUND?

WHAT CAN BE RETURNED FOR AN EXCHANGE?

HOW DO I A REQUEST A RETURN?