SHIPPING FEES & DELIVERY TIMES

All shipping services used by royalculture.co.uk provide a tracking number and full insurance. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.

All of our shipping options are FREE WORLDWIDE. 

Whilst we endeavor to get it to you as quickly as possible we are also working with resellers who need to ship goods to be verified before they are sent out to you. This means it may take up to 7 days for an item to be shipped to us, authenticated and then shipped out to you. Items with (NEXT DAY) in the title will be shipped the very next business day, this means they have already cleared checks and are ready to ship out within 1-2 business days.

Please note your goods will only be shipped Monday-Friday. A signature will be required on delivery, someone else can sign for the package. If you're not home to receive the delivery, you will receive a contact card to pick up the package in person from your nearest depot.

Days in the following table refer to business days. We work with distributors in ITALY & USA & resellers worldwide. Exact shipping options and transit times will be provided at checkout.

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 USA

 

Standard Expedited Express
FREE (5-7 days) FREE (5-7 days)
FREE OVER $300 (5-7 days)

UK              

            

Standard Express Overnight¹
FREE (3-5 days) FREE  (1-2 DAYS) FREE (NEXT DAY)
FREE OVER £200 (3-5 days)
ALL OTHER COUNTRIES                  

                           

Standard                                                   Express Overnight¹
FREE (3-5 days) FREE (3-5 days)    
FREE OVER $250 (5-7 days)
 

² Some exceptions apply to select countries. 

THE CHART BELOW WILL HELP YOU UNDERSTAND THE SHIPPING PROCESS

PRODUCT TYPE

 

Processing Time 

Standard Shipping EMS Express Shipping DHL
DIRECT FROM ITALY SUPPLIER 1-2 DAYS 5-7 DAYS 3 DAYS

FROM RESELLER

(MUST BE SOURCED & VERIFIED FIRST)

7-10 DAYS (sourced, authenticity verification) 5-7 DAYS 3-5 DAYS

NEXT DAY (STOCK ITEMS)

1 DAY 1-2 DAYS 1 DAY

 
VAT Fees

Some orders may be charged duty fees on arrival by the shipping company, unfortunately we cannot say what these fees will be and we cannot cover the cost of these fees in our listing price. We do offer discounts and keep our prices reasonable in order to accommodate these fees, if you are unsure what your fees may be then you can check your local government website about your countries import duties & fees.

Missing tracking information

Please allow at least 4-5 business days after your order is shipped for the tracking information to appear online. If you have ordered a branded product, your order may still be held by customs for authenticity verification. If the tracking information does not update online, and the expected delivery date has passed, please contact us using our contact page so that we can assist you further.

 

Returned to sender packages

If your package is not successfully delivered and is sent back to us by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise. 

 

How to find a delivered package

If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps.

1 - Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package.

2 - Was the package signed for? If so, do you recognize the name? Please ask them if they received the package.

3 - Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.

4 - Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.

If you are still unable to locate your package, please contact us using our contact page so that we can assist you further.

How to cancel an order

If you wish to cancel an order after it has been placed, please contact us within 48 hours after placing the order. After 48 hours we cannot guarantee that your order will be cancelled as it may already be processed for shipping.