SHIPPING FEES & DELIVERY TIMES

All shipping services used by royalculture.co.uk provide a tracking number and full insurance. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.

Whilst we endeavor to get it to you as quickly as possible it could be up to 7 days until your order is authenticity checked, signed, sealed and shipped.

Please note your goods will only be shipped Monday-Friday. A signature will be required on delivery, someone else can sign for the package. If you're not home to receive the delivery, you will receive a contact card to pick up the package in person from your nearest depot.

Days in the following table refer to business days.

Please allow up to 7 business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.

Branded products passing through customs will be held for up to 7 days & may incur VAT charges, please see below for more information on import charges.

Exact shipping options and transit times will be provided at checkout.

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WILL MY PARCEL BE CHARGED CUSTOMS AND IMPORT CHARGES?

As an international drop-shipping company, all of our products are supplied directly from their branding/manufacturing companies. This means that all of our products go through a strict authenticity check and may be held in customs for a few days prior to delivery. 

You may be charged a small handling fee (around £15 to the UK on branded goods) with taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised or disappointed by charges you were not expecting.

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 USA

 

Standard Expedited Express
FREE (7-12 days) $10 (5-7 days)
FREE OVER $300 (5-7 days)

UK              

            

Standard Express Overnight¹
FREE (7-12 days) £10 (5-7 days)
FREE OVER £200 (5-7 days)
ALL OTHER COUNTRIES                  

                           

Standard                                                   Express Overnight¹
FREE (7-12 days) $14 (5-7 days)    
FREE OVER $250 (5-7 days)
 

² Some exceptions apply to select countries. 

THE CHART BELOW WILL HELP YOU UNDERSTAND THE SHIPPING PROCESS

PRODUCT TYPE

 

Processing Time 

Standard Shipping EMS Express Shipping DHL
Unbranded product 2-5 days 14 Days £10/$14 (7 days)
Branded product 5-7 days(customs authenticity verification) 14 Days FREE OVER £200/$250 (7 days)

 

Missing tracking information

Please allow at least 4-5 business days after your order is shipped for the tracking information to appear online. If you have ordered a branded product, your order may still be held by customs for authenticity verification. If the tracking information does not update online, and the expected delivery date has passed, please contact us using our contact page so that we can assist you further.

 

Returned to sender packages

If your package is not successfully delivered and is sent back to us by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.

 

How to find a delivered package

If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps.

1 - Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package.

2 - Was the package signed for? If so, do you recognize the name? Please ask them if they received the package.

3 - Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.

4 - Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.

If you are still unable to locate your package, please contact us using our contact page so that we can assist you further.