PLEASE READ BEFORE ORDERING
How we are responding to COVID-19
We just wanted to write an update for our customers during this time, as COVID-19 still continues to effect the world we are seeing some heavy hits on our distribution companies who are struggling with large amounts of packages.
Currently our biggest distributors who use shipping companies DHL & Parcelforce are having packages returned due to the companies being over-run trying to deliver medical supplies, some of the shipping companies are rejecting non-essential items which means we need to find alternative means of shipment.
Parcels that are hit the hardest at the moment are our italian brand distributors such as Christian Louboutin, Alexander McQueen & Balenciaga. If you ordered these brands, presently shipping may take up to 2-3 weeks to be shipped through alternative means. We are doing our best to work with our distributors for these products and looking at solutions we can use.
Other products are shipping as normal by DHL but may have some extra charges when shipped, mostly around £8-£20 to the UK. Shipping times on these products are currently 10-14 days.
Next day delivery items may be slightly more delayed by 2-3 days from ordering.
Email/Social Media Responses
Please bear with us during this time as we have been experiencing a higher than usual amount of email enquiries and are struggling to respond to everyone, please only get in touch if your order has passed two weeks and still hasn't arrived.
Please allow up to 7 days to receive any tracking information on your order. We are also seeing some tracking update issues, with parcels that are shipped out already. Please do not worry if your tracking hasn't updated, this doesn't reflect the movement of your parcel correctly and lots of shipping companies are struggling to keep tracking information up to date but we do promise it is moving and should arrive within the 2-3 weeks we mentioned.
We appreciate our customers continued support during this time and we understand it is a frustrating time for us, but we are hoping that every one is staying safe and things will return to normal soon.
Royal Culture Team