Privacy policy

PRIVACY POLICY

Last Updated: 02/06/2026

1. INTRODUCTION

Royal Culture ("Royal Culture", "we", "our" or "us") operates an online marketplace that connects buyers and sellers of streetwear, footwear, luxury fashion and related products.

This Privacy Policy explains how we collect, use, store, share and protect personal information when users access our website, create accounts, purchase items, sell items, request authentication services, submit disputes or otherwise interact with our platform.

By using Royal Culture, you agree to the collection and processing of your information as described in this Privacy Policy.

2. CONTACT INFORMATION

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Royal Culture

Email: Admin@royalculture.co.uk

Address:
28-30 North Street
Dalry
North Ayrshire
KA24 5DW
United Kingdom

3. INFORMATION WE COLLECT

Account Information

When creating an account we may collect:

  • Full name

  • Email address

  • Telephone number

  • Username

  • Password and account credentials

  • Date of birth

Buyer Information

When making purchases we may collect:

  • Billing address

  • Shipping address

  • Order history

  • Transaction records

  • Payment information

  • Customer support communications

Seller Information

When listing items for sale we may collect:

  • Name and contact details

  • Collection and return addresses

  • Bank account or payout information

  • Identity verification information

  • Seller performance records

  • Listing and transaction history

Product Information

We may collect:

  • Product photographs

  • Product descriptions

  • Condition reports

  • Authentication records

  • Tracking information

  • Ownership information

Dispute & Buyer Protection Information

We may collect:

  • Claim submissions

  • Supporting photographs

  • Videos

  • Communications between users

  • Authentication findings

  • Investigation records

Technical Information

When using the platform we may collect:

  • IP address

  • Browser information

  • Device information

  • Cookie data

  • Usage information

  • Analytics information

  • Referral sources

4. HOW WE USE YOUR INFORMATION

We use information to:

  • Create and manage accounts

  • Process purchases and sales

  • Facilitate marketplace transactions

  • Process payments and seller payouts

  • Arrange shipping and collections

  • Authenticate products

  • Investigate disputes and Buyer Protection claims

  • Prevent fraud and marketplace abuse

  • Detect counterfeit products

  • Improve marketplace performance

  • Provide customer support

  • Send service communications

  • Comply with legal obligations

  • Protect Royal Culture and its users

5. LEGAL BASIS FOR PROCESSING

Where UK GDPR or GDPR applies, we process personal information under one or more of the following lawful bases:

  • Performance of a contract

  • Legitimate business interests

  • Legal obligations

  • User consent

  • Protection against fraud and unlawful activity

6. MARKETPLACE TRANSACTIONS

Royal Culture facilitates transactions between buyers and sellers.

To complete marketplace transactions, we may share relevant information between buyers, sellers, shipping providers, authentication providers and payment processors where necessary to fulfil an order, resolve a dispute or provide marketplace services.

7. AUTHENTICATION SERVICES

Where authentication services are provided, product information, photographs, ownership information and transaction records may be reviewed by Royal Culture or authorised authentication partners.

Authentication records may be retained to support future disputes, fraud prevention and platform integrity.

8. BUYER PROTECTION & DISPUTES

Where a dispute, authenticity claim or Buyer Protection claim is submitted, Royal Culture may review:

  • Order information

  • Account information

  • Product photographs

  • Authentication records

  • User communications

  • Delivery records

  • Previous transaction history

Information may be shared with payment providers, shipping providers, authentication partners or legal authorities where necessary to investigate and resolve claims.

9. FRAUD PREVENTION

Royal Culture may use personal information, device information, transaction history and account activity to:

  • Detect fraud

  • Prevent chargeback abuse

  • Identify counterfeit products

  • Investigate suspicious activity

  • Enforce marketplace policies

We reserve the right to retain information relating to fraud investigations, policy violations and counterfeit investigations for as long as reasonably necessary.

10. SHARING INFORMATION

We may share personal information with:

  • Shopify

  • Payment processors

  • Shipping providers

  • Authentication providers

  • Analytics providers

  • Fraud prevention providers

  • Professional advisers

  • Regulatory authorities

  • Law enforcement agencies where legally required

Royal Culture does not sell personal information to third parties.

11. COOKIES

Royal Culture uses cookies and similar technologies to:

  • Operate the website

  • Maintain account sessions

  • Improve functionality

  • Analyse traffic

  • Measure marketing performance

  • Prevent fraud

Users may manage cookie preferences through browser settings.

12. DATA RETENTION

We retain information only for as long as reasonably necessary to:

  • Operate the marketplace

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce platform policies

Certain records may be retained longer where required by law or where necessary to protect Royal Culture or its users.

13. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your information

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request portability of information

  • Withdraw consent where processing relies on consent

Requests may be submitted to Admin@royalculture.co.uk.

14. INTERNATIONAL TRANSFERS

Information may be processed and stored outside the United Kingdom where required by our service providers. Appropriate safeguards will be implemented where legally required.

15. SECURITY

Royal Culture takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration and destruction.

However, no online platform can guarantee absolute security.

16. CHILDREN

Royal Culture is not intended for users under the age of 18.

We do not knowingly collect information from individuals under 18 years of age.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any updates will be posted on this page and continued use of the platform constitutes acceptance of the revised policy.

18. COMPLAINTS

If you are dissatisfied with how we handle your personal information, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/